FREQUENTLY ASKED QUESTIONS
Our FAQ offers comprehensive support for your shopping experience at Lab Rat NYC, covering topics from order placement, payment methods, shipping options, to return policies. It ensures you have all the information needed for a smooth and enjoyable shopping journey.
How can I place an order?
Choose your items, add them to the cart, and proceed to checkout. Follow the prompts to enter shipping information and finalize your purchase.
What are your shipping options and costs?
Options include standard, expedited, and international shipping, with costs varying based on method and location.
What payment methods do you accept?
We accept various payment options including credit/debit cards, PayPal, Google and Apple Pay.
How long will it take to receive my order?
Delivery times vary; standard shipping typically takes 3-7 business days* within the US, with expedited and international options available for faster delivery.
*Due to our items being made to order processing times can take up to 7 business days. If you require a RUSH order, we would be happy to assist, please contact us directly at orders@labratnyc.com.
Do you offer free shipping?
Free shipping is available for orders over a certain value or during specific promotional periods.
Can I track my order?
Once shipped, you'll receive a tracking number via email to monitor your order's progress.
Do you ship internationally?
We offer international shipping; costs and delivery times vary by destination.
What should I do if I receive a damaged or incorrect item?
Contact customer service immediately to report and resolve issues with damaged or incorrect items.
Are the colors of the products accurate on the website?
While we strive for accuracy, variations in display settings can affect color perception.
Can I cancel or change my order after it's been placed?
Orders are processed and sent for production the following business day after placement at 10am EST, once orders are in production you can no longer modify or cancel the order.
How do I know what size to order?
Our products are listed with a detailed size guide and measurement chart to ensure the best fit.
Can I sign up for notifications about new arrivals or promotions?
Sign up for our newsletter to stay updated on new arrivals and promotions.
What measures do you take to ensure the security of my personal information?
We employ stringent security measures and end-to-end data encryption to protect your personal information.
How can I contact customer service for further assistance?
Customer service can be reach via email, during Business hours. Monday through Friday from 9am to 5pm EST.
Do you offer discounts for bulk or wholesale orders?
Contact us directly for information on discounts for bulk or wholesale orders.
What is your refund policy?
Because our products are made to order, we currently only refunds for damaged products within 30 days of order placement. We have sizing charts listed on all products therefore we do not offer refunds or exchanges for wrong size choices.
